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• Aon Foundation Continues Its Support for Educational Activities and Cultural Institutions
• Kotler: The Art of Exploring, Creating, and Del
• Philip Kotler on Why Some People Don’t Like Marketing
• Why Marketing is a Humanistic Subject
• The History of Marketing • Aristotle’s Marketing Influence Continues Today
• The First Department Store Was in Japan
• Ancient Greeks Had Markets, Middle Ages Had Markets, And Now We Have
• Economists Start Writing About Marketing
• The neglect of the classical economists led to marketing
• Kotler’s Legacy Lives On in Advertising
• Marketing: The History of a Successful Industry
• Marketing Takes Away Time from Selling
• The Character of a Marketing Department Depends on What the CEO Thinks
• The CEO’s view of marketing: Start with the market’s complexity
• Why CMOs on average hold on to their job for two years
• How Place Marketing can Attract More Tourists to Your City
• How to Get High Visibility • Philip Kotler on the Role of Social Marketing in Reducing V
• Marketing: The Root of All Evil? Critics argue that
• Marketers Favour Giving the Public What It Wants, Whether It
• Marketing has undoubtedly raised the standard of living in the United States
• Marketing is essential to the cultural world
• The Negative Feelings About Marketing Came Up From These People
• The Public Sector and the Public Good
• Marketing: The Limits To What Money Can’t Buy
• The sky box-ification of the United States
• The Contributions of Visionaries to Marketing
• Kotler Predicts Chicago-Dubai Flight in Half an Hour
• 4 Famous Entrepreneurs Who Built Successful Businesses
• How Every Company Should Define Its Mission, Vision, and Values
• Johnson Waxes Company inspires empathy
• How Companies Profit from Passion and Purpose
• The End of Work: The Coming Revolution in Employment
• Marketing Creates Jobs
• How Marketing Can Help Grow a Business
• What Professor Kotler Says About Growth
• Philip Kotler on Television Programs and Advertising Saturation
• Pharmaceutical Ads Represent a Major Source of Income for National News Broadcasters
• The Pros and Cons of Advertising
• Do You See the Ability to Apply an ROI to Social Media?
• The Advantages and Disadvantages of Traditional Advertising
• Don’t take your ad budget and take 50 % and switch it to
• In the context of Philip Kotler: Marketing, how do you see
• How Direct Marketing Can Help You Improve Your Bottom Line
• Phillip Kotler on Harley Davidson and the Future of Ecosystems
• 4.0 Thinking: Companies Sort of Beginning to Think About It [/toggle]
Aon Foundation Continues Its Support for Educational Activities and Cultural Institutions
On behalf of our President and CEO Greg Case and our chief marketing officer, Phil Clement, it’s a real honour for Aon to be the sponsor of this event.Today, And for many of you, you might know that Aon is now a UK-based company, but it’s also important for you to know that the Aon Foundation for the past 25 years has made it a priority to support educational activities and cultural institutions like the Chicago Humanities, Festival And the Charter Humanist Circle that does so much to enrich the lives of all of us in this room and everybody in Chicago.And, even though we’re now in the UK, I want everybody in this room to know that we intend to continue this commitment and it will remain high on our priority list for the things we do to support the community of Chicago for many years to come: .
Kotler: The Art of Exploring, Creating, and Dell
On behalf of my colleagues at Aon, I want to thank the Charter, Humanist Circle and its members for their very valuable support, and I also want to thank Northwestern University Law School for allowing us to use the auditorium today. At Aon.We believe in the mantra “.If we can’t measure it, we don’t do it .” And because of that, it’s a real honour for us to be here. Supporting and introducing Dr Philip Kotler. Dr.Kotler has defined marketing as “ the science and art of exploring, creating and delivering value to satisfy the needs of a target market at a profit .”.He is recognized around the world as one of the foremost experts on the business of marketing for his insights on how exemplary marketing has the creativity and the power to influence global consumers every day. In that spirit, I hope, you’ll join me in welcoming Dr Philip Kotler, [ applause. ] Now before I turn the microphone over to Dr.
Philip Kotler on Why Some People Don’t Like Marketing
Kotler in the spirit of marketing, maybe many of you in this room know that Aon does a great many things globally, but one of the things that we’ve done that have created tremendous brand awareness for our firm is Our sponsorship of Manchester United football team, which, by today won 2 to 1 versus Arsenal, We’re at — Right now we’re at the top of the premier league. So. In that spirit. I would like to present Dr Kotler with his very own personalized Manchester United shirt, [Kolter ] Thank you.David.Thank you very much.And.I will wear this in a fantasy way. May I say I really appreciate your introduction? Of all the introductions I’ve received. Yours is the most recent Nation nation…Oh, you may know of Steven Colbert, so I can’t pull it off. In the same way, There will be two groups with respect to marketing. There will be a group that doesn’t like marketing and I’m going to give you why they don’t like marketing and the justifications.
Why Marketing is a Humanistic Subject
I will also tell you there’s another group who loves marketing so before we’re through.You will be totally confused, or at least opinionated. So. What I want to do is tell you that –, These are called confessions of a marketer.That’s by the way borrowed from David Ogilvy, who wrote a wonderful book called “ Confessions of Advertising.Man .” And let me move on and say why is marketing a topic for the humanities And we would say that there are a couple of reasons. One, I regard marketing as a humanistic subject, because marketing has affected me.Our lifestyles have created not only affected a lifestyle but created lifestyles, and we should be from a point of view of popular interest interested in that.And.It really –.I want to say that marketing is very American, that its beginnings are very American.
The History of Marketing
That doesn’t mean there weren’t manifestations of marketing earlier and, as a matter of fact, I’d like to give you a very short history of marketing, so that you understand what we mean by the Word.As a matter of fact, if you took a dictionary, Webster’s dictionary in the year 1900 and looked up the word marketing, you would not find it in the dictionary.Yes.You would find the word market, but not the word marketing.If.You then picked a dictionary. … 1910.You.Would find the word marketing in it, because marketing is about 100 years old.And, it’s much more than selling.So.Let me show you …, Let’s start …: Let’s start biblically.Let’s start biblically.Who is the marketer in this picture?This is the biblical narrative.Who was the first marketer in the world?I hear Eve …, The snake.I hate to admit it because snake sounds sneaky and so on and so forth.But.The fact is that it was the snake who sold Eve on getting Adam to eat an apple.So.It goes way.Back.
Aristotle’s Marketing Influence Continues Today
At least selling goes way back.Now.Let’s go further.Here is the father of marketing.Wow.What an insult to him. , I mean that’s Aristotle.Recently.I was at a group little party and we were speculating who we would like to meet most if we had an hour with such a person and it boiled down to Plato, Socrates or Aristotle.That’s.A hard one.It turns out that my vote went for.Aristotle.Aristotle was Google at the time.He knew more about everything than anyone in the world.He wrote on science, politics, economics, rhetoric, art and everything.Now.Why do I say that he had some marketing impact?Let me read the definition of rhetoric.He’s: not the founder of rhetoric by the way.The founders were the sophists around 600 B.C.They were a group who wanted to use selling and speech and persuasion for their own, devious, ends.But Aristotle put the I — the discipline of rhetoric on Its feet.
The First Department Store Was in Japan
Rhetoric is the art that aims to improve the facility of speakers or writers who attempt to inform, persuade or motivate particular audiences in specific situations.It is the faculty of observing in any given case the available means of persuasion.So.In a sense, he could be the father of selling.The idea of getting someone to do something that they might not have done.Otherwise.So.Let’s move on to other early manifestations of marketing. I know.Many of you cannot necessarily read this, so I will read it, but the first department store opened when and in what country.Normally, if you’re in France and you ask the question they would say, of course, we invented the department store.It was about 1845.At the same time, we invented paperweights and some other things.But.It turns out that the first department store was in Japan.Mitsui company, which is still alive and well.So.That’s where one of our retailing forms started.The.The next one is the first newspaper that carried an ad.
Ancient Greeks Had Markets, Middle Ages Had Markets, And Now We Have
There were newspapers early, but the first ad appeared in England in 1652 and it advertised coffee.And.Then the first ad agency started a little later. Well, much later.N.W.Ayer, which is still prosperous advertising.Agency.The first time a brand was put on a commodity, the commodity being soap. The brand name was Pear’s soap. And, then the first packaging appeared a little later and finally, we had a marketing research department formed.So.Now the word markets have been around all these years.The Middle Ages had markets.In fact.Whenever I would even say the agora in ancient Greece –.That means the marketplace — In ancient Greece, people would come on a particular day to sell things.In the Middle Ages, there were market days.The word, marketing wasn’t, there.It was just the market.And.Trade was always there, because trade through history has taken place between people and regions and countries.So.
Economists Start Writing About Marketing
All that is there, and it was in the decade of the 1900s that marketing books first appeared.And.The interesting thing is who wrote those first marketing books. Were they sociologists? What was the discipline of the people who wrote the first marketing books, Any guesses, They weren’t, physicists or chemists. They were economists. So?Why would economists start a subject called marketing the answer is they were disillusioned. Economists,?They couldn’t find any mention of advertising in the discourse of economists. In. In other words: never did Adam Smith, Thomas Malthus, David Ricardo, or even Alfred Marshall, and so on. They rarely talked about other forces that shaped demand.The.The only force that shaped demand in their mind was the price. You know. The famous curve Raise the price demand will go down and lower the price you can sell.More.Price was the only thing that affected demand.So.
The neglect of the classical economists led to the marketing
These economists or institutional economists said “, Hey you’ve got to factor in advertising. .” You’ve got to factor in retail stores, wholesale jobbers agents.And.It was the neglect of the classical economists to not really texture the marketplace and the way an economy worked that led to marketing. So marketing is technically a branch of economics. Now, who helped develop this field of marketing? Now, probably you don’t recognize, maybe anyone here. There’s one person, you might recognize. I, don’t know if you can see some of these faces, but someone recognizes anyone there Yeah. Dale Carnegie. Dale Carnegie is here and his book was “ How to Win Friends and Influence People, because in doing This I wanted to find out who was the exemplar of the selling method “, How Win Friends and Influence People”.But let me give you the whole picture. Ernest Dichter. Some of you may know, of this.He was a motivational psychologist and he could explain why people didn’t like to eat prunes.
Kotler’s Legacy Lives On in Advertising
Why cigars were offending some people and all kinds of things.And.His book is called “ The Study of Desire .”.He apparently studied with Sigmund Freud and he brought that kind of mind to marketing.But.He had an opponent named Alfred Pollitz who was not a head shrinker –.We call him a …, a nose, counter. The expressions we would use. If you were very psychologically. You were a head shrinker and otherwise, you were a nose counter. Namely, a surveyor. You surveyed –.You found out what percentage of people were of a certain age and why did they buy a particular product. Julius? Rosenwald was very much behind the formation of the Sears company, which was an important episode in the development of our retail chains.Lester.Wunderman deserves credit for exemplifying the use of direct mail and catalogues.That.You can sell more directly. You, don’t have to be in the store. You can get people to order goods by mail and phone.David.Ogilvy is an exemplary advertising person.
Marketing: The History of a Successful Industry
Then Stanley, Marcus of Neiman Marcus, was a fella who could walk into any retail store and give them 100 suggestions on how to improve the layout. The size of the aisles makes a difference in the volume of business. Edward Bernays is the father of public relations in the United States. His name has sort of become obscure, but he really was a very important person. The word. Propaganda was often used in connection with his work because people thought it was a model to motivate you to feel a certain way about anything. Regardless of the standards involved. And, then there’s Dale Carnegie.In any case. How did marketing get its start? Marketing got its start in sales.Departments.Every company has a sales group.And.The salespeople really want to be in the office of a customer, because that’s the only way something happens. So they don’t want to do a lot of homework.For example, three things they didn’t want to do.
Marketing Takes Away Time from Selling
They didn’t want to do consumer research in a systematic way, because that’s taking their time away from selling to customers. Secondly, they would’ve liked someone else to find leads. Now a lead means a prospect. In fact. We distinguish between a hot lead, “, Oh boy, he’s ready to buy. He even called us to buy .” a warm lead, a cold lead, and so on. Someone else should do that for the salespeople, so they don’t waste their time making calls.And.The third thing was, someone had to prepare brochures and ads.And.The salesman is not skilled. The salesperson isn’t skilled at communicating through advertising and brochures. So sales departments added three people or hired them from time to time. Later on, it exploded to the day today, when we have multinationals running — with marketing, In other words, marketing — Those three People split from sales and became big enough to become its own department.And so some people in the audience here may be chief marketing. Officer.
The Character of a Marketing Department Depends on What the CEO Thinks
The old name was Vice President of marketing. But I like the name chief marketing officer because that person now is part of the chief officers. Chief information officer, chief financial officer, and chief innovation officer and the status has moved up. Some of you may be. Brand managers may have been in your past.Experience.Category managers, market segment, managers, managing distribution channels like retail or wholesale things, pricing managers, communication managers, database managers, direct marketers, internet people and so on.So marketing is well-established.Now.The character of a marketing department depends very much on what the CEO thinks of marketing So the 1P CEO is a person who took over a company and he says “, I don’t like marketing, but I know I need it and all I want from marketing is some communications.I just want someone to broadcast and promote us .”, So that person is missing?A lot of other things are made up by other CEOs who are 4P CEOs.Now, a 4P CEO says “.
The CEO’s view of marketing: Start with the market’s complexity
I need a marketing plan .” And the plan has to mention product –.That’s the first P.What about our product? What’s good about it, What are the features Price? What should it be priced at Place? Where should it be made accessible Online and offline in stores And finally, promotion? So? That’s a more educated view of the potential of marketing. But there’s even a better view, and that’s called the CEO who says “.No, I don’t want to start with the 4 Ps. I want to start with the fact the market is complex, .”, There are a lot of segments. Each segment deserves its own plan. In fact, one thing: we’ve learned that if you just have one value proposition for the whole market, it really doesn’t trigger anything in many parts of the market. So that CEO says “.What segment should we go after And what position should we take with each segment?
Why CMOs on average hold on to their job for two years
What should we say about ourselves in how we can satisfy their needs? ?” Now, there’s even a higher type of CEO, which is exemplified by A.G.Lafley, who ran Procter & Gamble and recently retired. When you ask A.G.Lafley, what’s marketing, what’s your picture, he says “?Well, what do you mean by Marketing? Is everything .”, Now marketing is everything. What, he means is everything starts with the customer.No customer.No business.And.I think he’s making that point very much.Now.Moving on there are a lot of things that a chief marketing officer does, and I won’t go into any detail but there are a lot of tasks, and the sad fact is that sometimes the chief marketing officer only lasts on the average of two years. In other words, does a job, and maybe the CEO is not feeling that it really brought in enough new business, that the cost of the CMO exceeds. What is the value of the CMO? There’s a lot to go into about. Why CMOs on average hold on to their job for two years?By?
How Place Marketing can Attract More Tourists to Your City
The way some of them get a better job after two years. They become something higher than the chief marketing.Officer.Some of them actually are pirated away because they’re so good, they go to another company to be the CEO.But.In any case, marketing — commercial marketing, which I’ve been talking about could’ve, stayed only commercial, and then I got involved in — with Professor Sid Levy at Northwestern. We started the idea of broadening marketing because the set of tools that we use to address consumers could be used in other areas.So.We have a thing called place: marketing.I will get a call from a city, let’s say and a city says “ We’re not getting enough.Tourists.We, don’t have any attractions for them to come and see. I would like to get a factory located.Here.We would like some digital people to move here who know digital –.We want to start a Silicon Valley, .”, So that’s place marketing.The marketing of a place.How.Do you dress it up and make it attractive Against?
How to Get High Visibility
All of the other competitive places.The second — Person, marketing. There’s an agency called William Morris and a young singer, might go to William Morris and say “.Look I want to get ahead.I want to appear on Jay Leno’s show.I want to –.I want to move up to being noticed.I want high visibility. .”.I wrote a book with the title: “ High Visibility, .”.How do you get that visibility? So, William Morris will look at her and her performance and maybe say “.You know in a sense, — Don’t be offended, but we can make you into a better product. .”, That’s sort of the language. You know. Do your hair differently walk a little — dress, differently. Actually, we’re going to use you to reignite the archetype of Joan Baez You know Joan Baez the folk singer.Well.We need a new Joan Baez. And, so we can recast you and form you into the kind of person we all miss and so on.Now social marketing is another branch. Today.
Philip Kotler on the Role of Social Marketing in Reducing V
There are 2,000 social marketers around the world, trying to help people eat better exercise, say no to drugs, stop smoking, cigar, –, get off of tobacco, and say no to a number of things. Positive behaviours and negative behaviours. By.The way my memory is that Sweden was one of the first countries to want to raise a nation of nonsmokers non-drinkers, and all the vices.And.It starts at the primary school level when you could technically raise people to avoid those vices.If that was thought to be good public policy.So, that’s social marketing. Now, political marketing, we’re saturated with.And.I think it’s degenerated, but that’s another thing. Fundraising is part of marketing.I mean fundraising, is an odd form because you’re, not exchanging. Everything else is sort of an exchange of values. Fundraising seems to be a one-way transfer. Here’s, some money for the museum.But.Any fundraiser knows there’s something that should come back to the person.
Marketing: The Root of All Evil?
Critics argue that
Who is the donor and supporter of a museum and working that way is important. So. These are offshoots.Now.All of us do.Marketing. If.You read the list, we all do marketing. Did you ever compete for a job when you knew there were other applicants? Didn’t you dress up as well as you could and even prepare what you’re going to say and so on? Did you compete for a desirable apartment which was scarce Or a member of the opposite sex? If you wanted to court someone. So in a sense, we’re human animals who know how to make an impression and market ourselves to some extent. What, do we dislike about marketing? Well, there’s a long list. It’s, a rather long, list. Intrusion, interruption, exaggeration and so on, and so forth.And.I really made a list. That’s a little separate from that. Here are some of the criticisms. Marketers get consumers to want and spend more than they can afford.And.We know that from the financial disaster people were buying, homes with maybe nothing down.
Marketers Favour Giving the Public What It Wants, Whether It
Marketers are skilled at creating grand differentiation where it shouldn’t exist. Like with commodities. You know a chicken is a chicken cement is a cement. So, they spend a lot of time trying to tell you their cement is really better. Their salt is really better and so on. Marketers want to produce and sell more goods without considering the resource and environmental costs of producing the goods. The planet. Earth is affected by the amount of production and the care with which it’s done. Marketers had not paid sufficient attention to product safety. We know that because Ralph Nader made his career, basically car — the unsafety in cars and then we got lead poisoning. We got asbestos problems and so on. Here’s a serious criticism. Marketers –, and this is not all marketers –.These are some particular companies and so on. Marketers favour giving the public what it wants, whether it’s good or not for them. Sure I’ll sell you cigarettes. I’ll sell you anything that will make money.
Marketing has undoubtedly raised the standard of living in the United States
Therefore marketing promotes a materialistic mindset that — we get turned on to more a materialistic world, a world of ever-changing products and Services and keeping up with the Jones and some of that. Marketers rarely talk about sane consumption.Yeah.Some beer companies say “.Please enjoy our beer, but don’t drink too much .”, That’s nice, that they –.No one listens to that and you still have binge drinking but they’re. Trying to do what they can and so on and so forth.Now.Let me just say: there’s another side. This is important too because it’s not a simple picture. The other side of it is Marketing, which has undoubtedly raised the standard of living in the United States. People, don’t naturally buy new things. In. In other words: do you know people used to keep their refrigerators which weren’t refrigerators at the time they were ice boxes and they would keep going out and getting some ice and putting it in the box and so on? And.
Marketing is essential to the cultural world
Even the washing machines were very slow to take –, In other words, people –.It would be very expensive to buy a new appliance, but marketers persisted in saying your life will be better with new appliances, and that’s one of its jobs.I would even go so far as to say that marketing is so connected to the idea of the middle class. We’re. Talking about preserving and building the middle class and the lifestyle that goes with it and marketing is an essential definer of what it is to be — and want –.What it is to want.As a member of the middle class. Marketing in the form of social marketing has helped improve a lot of things. You know one of the first causes that marketing turned to was the environment and waste and the ill effects of some products, and so on.Preserving.The environment was one of the first things that social marketers got into. Now they’re into obesity as a problem littering as a problem, and other problems. Marketing is very important to the cultural world.
The Negative Feelings About Marketing Came Up From These People
Museums performing arts and one of the big problems that cultural institutions are facing, especially in the Performing arts is the ageing of audiences.How.Do you get people who are in their forties to go to opera to go to ballet and so on? It’s called the greying of the audiences, and maybe that problem has been with us for a long time, but marketers are at work, doing segmentation targeting positioning in order to make sure that all seats are filled in the theatre and also the museums are very busy. As marketing institutions, they have to get visitors, they have to get donors, and they have to get government grants. So marketing is almost an intrinsic function. Today, that’s going on. But, let me –.This is not the time to take a vote. Do. Do you like marketing or you don’t like marketing? But. Let me show you that the feeling — the negative feelings about marketing came up from these people. The attackers. They attacked marketing. Do.You recognize anyone. You see, Ralph Nader, I don’t …There.
The Public Sector and the Public Good
He is.Yeah.Who else. Well, it is Ralph Nader “, Unsafe at Any Speed. .”, Rachel Carson by the way, deserves so much more credit than we’ve given to her for her book Silent Spring, which was about the chemical pollution, the pesticides that were getting into our spring water and so on. Vance Packard popularized the idea that we are Hidden and persuaded. , when you go into a movie theatre, you don’t know this, but an ad is a sort of flashing to go and get some popcorn before you sit down. Subliminal advertising which never did happen, but the hidden persuaders.And.Then John Kenneth Galbraith pointed out that while we spend so much money in making enough deodorants for any type of interest, you have in deodorants in the public sector, — In the public sector, you’ve got streets that are littered and there’s some garbage and there’s slow Traffic and –, And so we have a good private sector, but we can’t enjoy it because the public sector doesn’t have the public good.
Marketing: The Limits To What Money Can’t Buy
That would facilitate things. You’ve got Naomi Klein who’s, probably the prototype person now for attacking branding. Brands brands. They’re awful. You’re, paying more than you need to pay. The book is called “, No Logo, ,” logo being another name for the brand. And Michael Sandel is –.Has this new book out, which is really interesting and worth reading. He’s the fella who ran a course on justice and would ask groups about this size at Harvard “?What is the just thing to do in each situation ?”, But his new book is called “.What Money Can’t Buy The Moral Limits of Marketing”, where he points out that if you’re in jail in California – and you don’t like the cell, you can pay for a better cell. You know, maybe one with a computer. If you want a computer, and so on. But he’s also –, he thinks today our culture divides people into social classes, more clearly. We used to go to ball games. I would sit next to someone who was rich and someone who was poor.
The sky box-ification of the United States
We’d all stand in the same line for hot dogs. Today, the guys who are rich are up in the sky box and he calls it. The sky box-ification of the United States.The sky box-ification.They’re eating filet mignon, and we peasants are down there having — standing in line for our hot dog. So. We are not meeting each other as we used to in the older days. It’s. A very interesting treatment. I, like to quote, Will Rogers with this remark: “.If advertisers spent the same amount of money that — on improving the product as they do on advertising, they wouldn’t have to advertise it. And, that’s — By the way, that’s a very profound observation, because, in the age of the internet, it’s so much easier to talk About a product you like to others and also about a product, you don’t like. And in a sense. If this goes far enough, there will be no bad companies.Anymore.It would be not possible for a company to be a bad company, because the word of mouth will sink. It. So he’s sort of touching on that point.
The Contributions of Visionaries to Marketing
Make — Do a good job and don’t — and others will advertise the good job you did.Now.I want to add another group – and this is a group of visionaries and I’d like to call them our best marketers. But there, not necessarily the chief marketing officer, they’re CEOs.But.What — Their contribution has been the kind you want from your chief marketing officers.So.Who do you see here? Do you know any of those people? You’ve got to know some of them.But.You probably don’t know the first one. Ingvar Kamprad. It’s very, even hard to remember his name, but he’s that Swedish person who invented IKEA, who said “.I must bring down the cost of furniture, and I can do that by taking the air out of it and just selling knocked-down furniture, and now people can afford to have some nice things in their homes.Richard.Branson is phenomenal. He’s a –, not only in self-promotion. He’s.
Kotler Predicts Chicago-Dubai Flight in Half an Hour
One of the best self-promoters possible I don’t know if you know that he was in Times Square some years ago to introduce his new cell phone, the Virgin cell phone, and he said he was going to drop off a building 30-story building and –, not wearing any clothes or something. So everyone showed up.I, don’t know why they would want to show up, but they showed up in Times Square and sure he did jump down. But it was on a rope and he was carrying a huge version of his new cell phone.And.So everyone –, not just in Times Square –, the reporters were covering it.
All of New York knew about the new –.There was a new Virgin cell phone. So he’s very good at that.But.Right now he told me something I couldn’t believe.I was in Dubai and he gave a speech and we were just chatting and he said “.Where are you from ?”?I said Chicago and he says “.You know there will be a time when you can go from Dubai to Chicago in half an hour .”.What is it –?
4 Famous Entrepreneurs Who Built Successful Businesses
Is this the time machine you’re, inventing He says “: No, it’s just a rocket ship .”, So the rocket ship takes off from Dubai? It just goes right up in the air and lands in Chicago. So he’s working with some people on the new spaceships basically.And.You want to watch him. Of course Walt Disney. Great, a great visionary.Herb, Kelleher.Thanks to him. We have Southwest Airlines which started a whole class of low-cost airlines.And.Then we’ve got Anita Roddick who ran The Body Shop where she said “, I’m not selling, hope I’m selling good skin lotion. All, the others sell, hope .”.That was a famous remark by Revlon “ In the factory. We make a lipstick in the store, we sell, hope .”, But she wrestled with that.One.Then you’ve got Bill Gates, Steve Jobs and Jeff Bezos. And Jeff –.Let’s see, we’ve got ta make sure he gets in there. Jeff is extraordinary.If.
How Every Company Should Define Its Mission, Vision, and Values
There’S anyone who has consumer thinking in his mind wanting to facilitate the consumer to really order or re-order or return, or anything like that. And then to buy more than books to buy electronics, to buy clothes. He’s done a marvellous job. He’s, very exemplary in that sense. We’re running out of time, and I’m going to want some questions from you. But let me just refer to a few more things. This is a chart. I use the book “ Marketing 3.0,”, basically, to say that every company should define its mission, its vision for the future and its values — what it really cares about and if you’re a 1.0 marketer it’s a good job. You’re doing. I mean, of course, you’re trying to deliver satisfaction, make a profit and make a good product. Be better. If you’re a 2.0 marketer. You want to help people realize their aspirations. You want to deliver things that they might aspire to.Have.They will return frequently to buy more and your product is different from the others. Not only better but different.And.
Johnson Waxes company inspires empathy
Suddenly, you move from mind to heart to spirit. What’s spirit? It’s that small set of companies that say “ We’re compassionate We have compassion for the state of the world. We want to get involved. We. Want the companies to be a machine for improving the lives of people. .”, You could say –.You could reduce that to just some charity work, they’re doing. Or. It could be a real fundamental strain in the way they do. Their business. We can name some companies that really have felt that they want to help reshape the world into a better world. So that is –.Here’s one of my favourite companies that illustrate the cells in that picture. The SC Johnson company in Racine Wisconsin, whose products are shown over here. You, probably have purchased some of their waxes or some of their insect, repellent or other things, but they’re just winning awards. For being a very caring company.
How Companies Profit from Passion and Purpose
Incidentally, a book that you might want to read is called “ Firms of Endearment,”, which is a fancy way to say companies we love. Firms of Endearment And I love the subtitle “ How World-Class Companies Profit from Passion and Purpose .”, And it’s based on asking audiences — a random meeting of people –?Is there any company that you like a lot Now, let me ask that question? Name, a company that you would dearly miss if it disappeared, vanished, [, audience, murmurs, ] Apple, See always Apple. I thought you were going to say Harley Davidson, but that’s another one. Amazon. I.Would miss Amazon. I, really would. I would even subsidize it to continue, Which one Costco?Of course. I’m with you at Costco.Nike.Okay?Well, you see what happens is these are the names of the companies that came up again and again.I, don’t think, there are any surprises.There.I’ve asked other countries to do this too.Because.It would be a different mix of companies that would come up. But.
The End of Work: The Coming Revolution in Employment
The main thing is this: firms of endearment are so much more profitable than the ones that have not been dear to us. One of the things is that they — They’re, either 9 or 10 times as profitable. But let’s see why and without going through everything here, look at the last one. These are the attributes of that set of companies.And.The last attribute is that they spend less on marketing than rather more. I bet. You thought that the companies that were going to be dear to us are the ones who are just advertising all the time. They’re, so familiar. We see Coca-Cola all the time. All, the time.No They spend less. On advertising so who’s doing the advertising, The customer? You, guys are. So, that’s where you should put your money. Create a love.Affair.Create fans with others. Now, I’m going to end with two slides. This is on a downer little bit “ The End of Work”.This is Jeremy Rifkin’s book. It’s. Now about 9 or 10 years old.
Marketing Creates Jobs
And, he says because of the slowdown in population growth, automation of factories and computers, robotics, and 3D printing. Can the nation create enough jobs? Can the world create enough jobs for the population and so on?And?It raises a question about marketing’s role. Marketing’S role normally is seen as to sell you. Some things. The basic role of marketing is to create jobs. It is the job creator.Namely.It gets you to want something that someone has to produce. So. There’s a basic question: Does marketing really create new jobs, or does it only create shifts in the shares Like if I switch from brand X to brand Y? That’S not creating — Brand X loses a job and brand Y gets a job. So, it is true that if we’re talking about a new product marketing will help accelerate its recognition, the awareness of it and intensify the drive to purchase it. In other words, we buy our iPads and other things that come along, partly because they’re wanted they are desired.
How Marketing Can Help Grow a Business
Objects and marketing accelerate the rate at which growth takes place with those new products. The other book and I’ll end with this is another downer “ The Death of Demand”, And what is the relationship between marketing and demand And is –?He uses the term saturated –.Finding growth in a saturated, global economy. I’ve been wrestling with that problem, and growth is the issue.Today.Growth is the issue. Growth means jobs and so on.And.The fact is, there are 8 ways to grow a business. So. The title of the book is “ Market. Your Way to Grow 8 Ways to Win .” And you know all of them. You – know that we can go to places where there is growth. We can sell in China. Even if it’s low growth, here.Or Brazil. We know we can grow by acquiring other firms. We know, we can grow by innovating. Inventing something new We know we can grow by taking business away from someone else and so on and so forth.
What Professor Kotler Says About Growth
So one of the things we’re wrestling with is how do you as a firm grow And by coincidence, another colleague of mine at the Kellogg School of Management, Tim –?He just wrote a book called “ Defending Your Business,” and it’s so nice that his book came out with mine because the first job is always to defend what you’ve got. Hold on to the customers you have, then you start worrying about some more growth. So. We both as members of the department are wrestling with how to ignore these books and say they’re wrong and that there is a bright future ahead. So let me stop here and take any questions you might have. Thank you, Okay, we have time for a few questions for Professor Kotler. Is there? Anyone on this side of the auditorium that would like to ask a question: [ Kotler], Yes. I, see –.I see you over there.
Philip Kotler on Television Programs and Advertising Saturation
Now a microphone will magically come down here. [, Moderator, ] Susan will bring you a microphone [ Kotler ] And if there are any other people — and there’s a person over there, Would you introduce yourself, please [ Audience? Member ]? My name is Iris Witkowski and I’ve been coming to the Humanities Festival as long as it exists, and I very much appreciate your talk today: [ Kotler ]. Thank you, My –, I’m making a statement. What really drives me nuts? As far as saturation is concerned, is the placement of products on television programs. It used to be that in a movie you’d, say “?Oh, I saw that brand .”.It seemed to be accidental.Now.It’s all over. Even.
Pharmaceutical Ads Represent a Major Source of Income for National News Broadcasters
The anchormen have L.L Bean jackets on [ Kotler ], You know, that’s the field called product placement and we first got conscious of it with the James Bond films, where each time there was a different car, he drove an Audi or he drove something else because it was a matter of What car company would pay the most for the next film to feature that car and now does the person speaking pick up a Coke bottle or a Pepsi bottle, And things like that. Most of us? Don’t notice it. It’s not yet that intrusive, but it has been discovered as a way to get some visibility for certain products. Product placement. [ Audience member ], I’m Cody Hagle. I’m, a Charter Humanist.Again thank you.On the evening national news, 75 to 80 per cent of the ads are for pharmaceuticals. [, Kotler ] And they say awful things about each one, And I believe there was a change in legal requirements.Some years ago.
The Pros and Cons of Advertising.
What are your thoughts about that, because, clearly that advertising is driving demand which is driving costs, etcetera, etcetera, [, Koterl, ], Yeah. It’s called over-the-counter advertising too. But? Maybe it’s also a prescription. But? Basically, you can make a case for it by saying consumers should know what they might think would be the right thing for them. Otherwise, the only one who could tell them what’s right is the doctor.And.The doctors, don’t like it of course. The doctors in some cases are offended by — the patient, saying what he wants as a prescription.But.You know this has happened with lawyers who are advertising.Now.Doctors are advertising themselves, even if they don’t like that. The expert is Prabha Sinha, who runs a firm, called ZS and he’s always working with the doctors and pharmaceutical people and could help answer that. Any other things that bother you about advertising [ Audience, member ] Hi. My name is Bob Michaelson.Thank.
Do You See the Ability to Apply an ROI to Social Media?
You, Professor Kotler, It is a pleasure to hear you in person. You’ve been a big influence on so many people myself in particular for so many years. My question. , One second.How.Many of you have read any of my books Any hands. Thank you, –.I owe thanks to you. Please proceed. My question is in regard to social media and you started off your presentation. Talking about so much marketing was defined at the beginning of the 20th century. We’re 100 years into it. As. You look at social media. Do you see across a continuum of marketing this thing, a short-term phenomenon or radical change as we do marketing for the next century? That’s part, 1. And part 2? Do you see the ability to apply an ROI to social media [ Kotler ] Yeah? Those are excellent.Questions.I –.This is not a fad. We are in the digital age. We’ve passed analogue and there’s no turning.Back.That means that — I see the following happening. Every company.
The Advantages and Disadvantages of Traditional Advertising
I talk to says “ We’re gonna go digital too, but slowly We’re gonna rely on our tradition, which is newspapers –, which are disappearing by the way — radio, TV, billboards and magazines. So. At best, they will say this “.Let’s turn 10 % of our next budget over to digital,”, which means Facebook, Twitter and YouTube, and so on.And.Let’s see what happens. Let’s hire a 12-year-old, give them a budget and hope they come back. Saying “, Look what I did with Facebook. Look at how many mentions !” And so on. Now that goes to your second question.How.Do we measure the impact of using Facebook or something like that Progress is being made?But?Remember we never measured advertising right either I mean traditional advertising was a — was –.First of all, the basic notion of traditional advertising is you know that half the people will never see them –?What did Wanamaker say? I know that half of the money I spent on advertising is wasted. It’s just that I don’t know which half.
Don’t take your ad budget and take 50 % and switch it to
Basically, we judge things by how many people were in principle, exposed — cost per thousand people exposed — when we make an advertising budget and frankly many of them were in the bathroom or the kitchen when the ad appeared. So, …and increasingly people are more on their TVs — on their computer screens than they are necessarily watching ads.And.I think the advertising industry is making the mistake of the same. Putting too many ads now. I mean there’s little content left on some programs with the number of ads that flash by. They’re all 30-second things. So. Now about measuring. If you read: Advertising Age you’ll see a lot of statements and claims that there is measurement going on One thing I would say is this: Don’t take your ad budget and take 50 % and switch it to digital, which one firm did, and it was a terrible result.
In the context of Philip Kotler: Marketing, how do you see
Because until you know what each social medium does, what you want is 10 % of your budget, going That way, and then when there’s some proof you put in another 5 or 10 cents into that particular use of the social media, [ Moderator, ], Okay, we’ve got time for just one more question. I know a lot of our attendees are going to other events. So we have one right here: [ Kotler, ], Oh okay, [ Audience member ] Mark Ruen is my name. I’ve been in direct marketing, my entire career, and so it’s interesting that I should follow up with a question about measurement in advertising because I’ve lived by my metrics Now my question is this: I’ve always guided my marketing decisions according to the so-called 4 Ps or 5 Ps, depending on where you’re coming from and in terms of the P of the placement I mean, the internet certainly flattened the world and our distribution channels have changed. But How do you see the other Ps in this digital age, [, Kotler, ]? Okay.
How Direct Marketing Can Help You Improve Your Bottom Line
First of all, let me say, I’m so glad you’re in direct marketing. Direct marketing people are much more accountable for the results. They could actually experiment with trying to release different direct messages and seeing — and testing and then going with the one and knowing what it costs to Do the campaign what the sales were and it’s just a pure P and L kind of exercise which we couldn’t do with just the normal commercials on TV. Now? Are you asking where the other three Ps are going in a sense Like what’s happening to product thinking and pricing and place See there will be new distribution channels all the time. I’ve been asked this question when I wrote the book “ Marketing 3.0,”, which is really the case that some companies should be socially responsible as well.
Phillip Kotler on Harley Davidson and the Future of Ecosystems
Someone would ask me “, When are you gonna come up with 4.0 ?” And I don’t really have an answer Because when you go from the mind to the heart, to the spirit, I don’t know how much farther you could go, but I am thinking that 4.0’s gonna describe companies in the future that are building ecosystems and platforms where we get involved with them. In such a way that everything is being supplied that we want as an individual. Think of iTunes, think of the iPhone iTunes, the whole setup, of course, think of Harley Davidson. If I buy a Harley Davidson, I’m a member of –.They call them the Harley …, the hogs, I’m a hog. Harley owner …owner groupie, [, laughter, ] and not only that. I can take my motorcycle and just go and meet people. I don’t.Know.Some have beards. Others, have beads but they’re fake, They’re, wearing leather jackets. These are businesses and people. They may be chief financial officers, but they want to be macho, so they supply a whole system to fit into that.
4.0 Thinking: Companies Sort of Beginning to Think About It
More and more companies might sort of begin to think about that. Now, let’s take –.What’s the one who’s making shoes now? Is it Tom’s shoes or the other one Zippos There, creating a system? That’s going to go beyond the shoes that you buy. It’s going to go into clothing. So some companies as one evolution for certain companies — by the way. It’s not different from business to business, where a company that supplies — Boeing supplies, 747s and other planes. They have to create a whole system. So you can’t even leave it. You know once you get involved — Once you get with IBM you’re, not going to leave for Honeywell or something like that. So. This is maybe what 4.0 thinking will do. In other words. It won’t be product-centred, it will be system-centred. A.Whole system. I think we’re out of time. Thank you very much Subtitles by the Amara.org community;
